Customer Services

How can we help?

Placing a new order.

  1. Online- Simply click onto the product which you would like to buy, select any optional extras you want, click buy now and follow the subsequent steps.
  2. In Store- Visit us on 89 High St, Herne Bay CT6 5LQ.
  3. Over the phone- Call us on 01227 361536.

Changing or querying a current order.

  1. Visit the Store- 89 High St, Herne Bay CT6 5LQ.
  2. Call us- 01227 361536.
  3. Email-

Making a complaint.  

We take all complaints very seriously, and would request that you contact the Herne Bay Domestics store. Please do this via email.

Fault or damage to a delivered item.

  1. Within 21 days: Email the shop with details of the fault and photos of the damage if applicable. If the appliance has arrived damaged, please do not attempt to install it yourself or to fix the issue- if you do this there is very little we can do to help. Again, please email us on
  2. After 21 days: Herne Bay Domestics do not offer support for items over 21 days old. In this case, you will need to contact the manufacturer directly for their assistance. Below is a list of some of these manufacturers’ contact details:

AEG03445 611 611

Beko01923 818 121

Belling0344 815 3740

Blomberg01923 818 121

Bosch0344 892 8989

Dyson0800 298 0298

Electrolux03445 611 611

Hoover0344 692 3605

Hotpoint0800 519 2102

Neff0344 892 8989

Samsung01932 455 000

SEBO01494 465533

Siemens0344 892 8999

Smeg0344 557 9907

Zanussi03445 611 611

Please note; this map is for illustrative purposes only. We offer free delivery to every postcode shown below this map.

Postcode Delivery Fees

All CT PostcodesFree
All ME PostcodesFree
TN1, TN2, TN3, TN4, TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16, TN17, TN18, TN23, TN23, TN24, TN25, TN26, TN27, TN28, TN29, TN30, TN31Free
DA1, DA2, DA3, DA4, DA9, DA10, DA11, DA12, DA13, BR8Free

VAT Number: GB683874481

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